Frequently Asked Questions
HAVE A QUESTION?

Frequently Asked Questions

FAQ

General FAQ

All Peachy Products are proudly formulated and manufactured in the United States. We work with trusted domestic facilities to ensure every bottle meets our strict quality standards before it reaches your home.
Peachy Products are professional-grade formulas designed to deliver real results — not just cover up messes. Our stain removers use powerful enzyme-based technology to break down stains and odors at the molecular level, while our surface cleaners are formulated with neutral pH solutions that are tough on grime but gentle on your surfaces. Every product is biodegradable, pet-safe, and human-safe when used as directed.
Yes. All Peachy Products are pet-safe and human-safe when used as directed. We formulate with your family in mind, so you can clean confidently without worrying about harmful residues around kids or pets.
No. Our formulas contain no bleach and no unnecessary fillers. We focus on effective, professional-grade ingredients that get the job done without harsh chemicals that could damage your surfaces or harm your family.
Absolutely. Every Peachy Products formula is professional-grade, meaning it delivers the same caliber of cleaning power used by commercial cleaning services — but in a convenient, ready-to-use format designed for everyday homeowners.
No. Our formulas are designed to clean thoroughly without leaving sticky or filmy residues behind. This means your surfaces stay cleaner longer and don’t attract additional dirt after cleaning.
We offer specialized formulas for a wide range of surfaces including carpet, upholstery, hardwood floors, tile and grout, natural stone (marble, granite, travertine), countertops, artificial turf, and more. Always check the specific product label for recommended surfaces.
All Peachy Products come ready-to-use right out of the bottle — just spray and clean. No dilution or mixing required for any of our products.
Yes. Safety Data Sheets are available for all Peachy Products. Please contact our customer support team at support@peachyproducts.com to request an SDS for any specific product.
No. Peachy Products are never tested on animals. We are committed to cruelty-free practices across our entire product line.

Order Support FAQ

Most orders ship within 1–2 business days. Standard shipping typically takes 3–7 business days depending on your location within the United States. You will receive a tracking number via email once your order has shipped.
Once your order ships, you will receive an email with a tracking number and a link to track your package in real time. If you have not received your tracking information, please check your spam folder or contact us at support@peachyproducts.com.
If your order arrives damaged, please contact us immediately at support@peachyproducts.com with photos of the damage. We will work quickly to send a replacement or issue a refund — we want you to be completely satisfied.
We stand behind every product we sell. If you are not satisfied with your purchase, please reach out to our support team within 30 days of delivery and we will make it right with a replacement or refund.
Yes. If a product does not meet your expectations or arrives damaged, we offer both refunds and replacements. Contact our support team at support@peachyproducts.com and we will take care of you.
Yes! We regularly offer promotions and bundle discounts. Sign up for our email list to receive exclusive deals, and check our Bundle & Save section for multi-product discounts available right now.
Yes, we offer wholesale and bulk pricing for businesses, property managers, and cleaning professionals. Please contact us at sales@peachyproducts.com with details about your needs and we will provide a custom quote.
We process orders quickly, so please contact us as soon as possible at support@peachyproducts.com if you need to make changes. If your order has not yet shipped, we will do our best to accommodate your request.
Currently, we ship within the United States only. We are exploring international shipping options and hope to expand availability in the future. Sign up for our email list to be the first to know.
You can reach our customer support team by emailing support@peachyproducts.com. We typically respond within 24 hours during business days and are happy to help with any questions about our products or your order.

Stain & Odor FAQ

Our enzyme-based stain removers are designed to tackle the toughest organic stains including pet urine, feces, vomit, blood, food spills, wine, coffee, grease, and more. The enzymes break down stain molecules at the source for thorough removal.
Our products eliminate odors at the source — they do not just mask them with fragrance. Our enzyme-based formulas break down the odor-causing organic matter completely, so the smell is gone for good, not just covered up.
For best results, blot up as much of the stain as possible first. Then spray the affected area generously with the product, making sure to saturate the stain. Allow it to sit for 5–10 minutes to let the enzymes work, then blot with a clean cloth. For stubborn or set-in stains, a second application may be needed.
Yes. Our stain removers are safe for use on carpet, area rugs, upholstery, fabric furniture, mattresses, and other soft surfaces. We always recommend testing a small, inconspicuous area first to ensure compatibility with your specific material.
For most stains, allow the product to sit for 5–10 minutes so the enzymes can fully break down the stain and odor. For older or deeply set-in stains, you may want to let it sit for up to 15–20 minutes before blotting.
Our stain and odor removal products are enzyme-based, which means they use natural enzyme technology to break down organic matter like urine, food, and other biological stains at the molecular level. Some of our surface cleaners use a neutral pH formula without enzymes, depending on the intended surface.
Yes. Our enzyme-based formulas are specifically designed to break down uric acid crystals found in pet urine — the main cause of lingering odor. When used as directed, our products eliminate pet urine odors completely rather than just masking them.
For stubborn or deeply set-in stains, a second application is often all that is needed. Make sure to saturate the area thoroughly and allow adequate dwell time. For old urine stains that have soaked into padding or subfloor, multiple treatments may be necessary to fully reach and break down all the organic matter.
Our formulas are gentle enough for most fabrics, but we always recommend spot-testing on a small, hidden area first — especially on silk, wool, or vintage fabrics. For standard carpet, upholstery, and cotton fabrics, our products are safe and effective.
Unlike many store-bought cleaners that rely on harsh chemicals or heavy fragrances to mask problems, Peachy Products use professional-grade enzyme technology to eliminate stains and odors at the molecular level. Our formulas are biodegradable, pet-safe, human-safe, and made in the USA — delivering commercial-quality results in a convenient consumer format.

Countertop FAQ

Our Countertop Cleaner is formulated for use on a wide range of countertop materials including granite, marble, quartz, quartzite, soapstone, concrete, butcher block, laminate, and solid surface countertops. The neutral pH formula cleans effectively without damaging sealants or surface finishes.
Yes. Our Countertop Cleaner uses a neutral pH formula specifically designed to be safe for natural stone surfaces like granite and marble. It will not etch, dull, or strip the sealant from your stone countertops.
No. Our formula is designed to clean and dry without leaving streaks, film, or residue behind. Simply spray, wipe with a clean cloth, and enjoy a spotless, streak-free finish every time.
Yes, you can use our Countertop Cleaner on food preparation surfaces, but we recommend rinsing the surface with water after cleaning. For food-prep surfaces where you want to skip the rinse step, we recommend our PureClean+ All Natural Daily Cleaner — it is 100% natural, kills bacteria, and can be used directly on food-prep surfaces without rinsing. PureClean+ can even be used to rinse vegetables.
Yes. Our Countertop Cleaner is formulated with Quad EPA registration, so it does sanitize surfaces in addition to cleaning. It effectively removes dirt, grime, fingerprints, and light stains while also providing sanitizing power — making it a versatile all-in-one solution for your countertops.
Absolutely. Our Countertop Cleaner is designed for daily use. The gentle, pH-neutral formula cleans effectively without causing buildup, streaks, or damage to your surfaces — even with frequent use.
No. Because our formula is pH-neutral, it cleans without stripping or degrading your countertop sealant or finish. Regular use actually helps maintain the integrity of your seal by keeping the surface free of buildup.
While our Countertop Cleaner is optimized for countertop surfaces, it can also be used on stainless steel appliances for light cleaning. For best results on stainless steel, spray onto a microfiber cloth and wipe in the direction of the grain.

Tile & Grout FAQ

Yes. Our Tile & Grout Cleaner is formulated to penetrate and lift embedded dirt, grime, and buildup from grout lines. For heavy buildup, apply generously, let it sit for 5–10 minutes, then scrub with a stiff-bristle brush for best results.
For routine cleaning, simply spray and wipe — no scrubbing needed. For deeper grout cleaning or heavy buildup, we recommend letting the product sit for several minutes and then scrubbing with a grout brush to lift embedded dirt.
Yes. Our formula is safe for both sealed and unsealed grout. It cleans effectively without weakening or stripping grout sealant, and it will not damage unsealed grout lines.
No. Our Tile & Grout Cleaner is designed to restore grout to its original appearance without causing discoloration. It lifts dirt and stains from grout lines while preserving the original color.
For best results, we recommend cleaning tile surfaces weekly and giving grout lines a deeper clean every 2–4 weeks. Regular maintenance prevents buildup and keeps your tile looking like new.
Yes. Our Tile & Grout Cleaner is excellent for shower walls, shower floors, bathtub surrounds, and all bathroom tile surfaces. It cuts through soap scum, hard water deposits, and mildew buildup effectively.
Yes. Our formula is effective at removing soap scum, hard water deposits, and mineral buildup from tile and grout surfaces. For heavy buildup, allow the product to sit for a few minutes before wiping or scrubbing clean.
Currently, we offer grout and tile cleaning products only. We recommend resealing grout every 1–2 years as part of regular maintenance. Cleaning before resealing ensures the sealant bonds properly for maximum protection.

Natural Stone FAQ

Yes. Our Natural Stone Cleaner is formulated with a neutral pH specifically designed to be safe for marble, travertine, granite, limestone, slate, soapstone, and other natural stone surfaces. It cleans effectively without etching or damaging these sensitive materials.
Yes. Our Natural Stone Cleaner is pH-neutral, which is essential for safely cleaning natural stone. Acidic or alkaline cleaners can etch, dull, or damage stone surfaces — our formula avoids this entirely while still delivering powerful cleaning results.
No. Our pH-neutral formula is specifically designed to prevent etching and damage on natural stone. It cleans gently but effectively, preserving the beauty and integrity of your stone surfaces.
Absolutely. Our Natural Stone Cleaner is designed for daily use on both countertops and floors. The gentle formula will not cause buildup, streaks, or damage — even with frequent application.
Yes. Our formula effectively removes dirt, grime, and residue buildup without stripping or degrading your stone sealant. Regular use helps maintain the protective seal by keeping surfaces clean and free of contaminants.
Yes. Our Natural Stone Cleaner is safe for both polished (shiny) and honed (matte) stone finishes. It cleans gently without altering the surface texture or appearance of either finish type.
Avoid using vinegar, lemon juice, bleach, ammonia, or any acidic or highly alkaline cleaners on natural stone. These can etch, discolor, or permanently damage the surface. Always use a pH-neutral cleaner like Peachy Products Natural Stone Cleaner for safe, effective cleaning.

Hardwood FAQ

Yes. Our Hardwood Cleaner is safe for all sealed hardwood floors including oak, maple, cherry, walnut, hickory, bamboo, and engineered hardwood. The neutral pH formula cleans without damaging the finish or leaving residue.
No. Our formula is designed to dry clean and clear without leaving any sticky residue, film, or buildup. Your floors will look naturally beautiful with a clean, streak-free finish after every use.
Yes. Our Hardwood Cleaner is safe and effective on engineered hardwood flooring. The gentle, pH-neutral formula cleans the surface without damaging the wear layer or underlying construction.
No. Our formula is specifically designed to clean hardwood floors without stripping, dulling, or damaging the finish. It works safely on polyurethane, wax, and other common hardwood floor finishes.
Absolutely. Our Hardwood Cleaner is designed for regular maintenance use. For high-traffic areas, we recommend cleaning 2–3 times per week. For lower-traffic areas, once a week is typically sufficient to keep floors looking their best.
Unlike many store-bought wood floor cleaners that leave waxy buildup or contain harsh chemicals, our Hardwood Cleaner uses a professional-grade, pH-neutral formula that cleans thoroughly without residue. It is biodegradable, pet-safe, and designed to protect your floor’s finish — not degrade it over time.
Yes. Spray the product directly onto the floor or onto a microfiber mop pad. We recommend using a damp (not soaking wet) microfiber mop for best results, as excess moisture can be harmful to hardwood over time.

Turf FAQ

Our turf products eliminate odors at the source. The enzyme-based formula breaks down the organic matter — including uric acid crystals and bacteria — that causes odor, rather than simply masking it with fragrance. The result is genuinely clean, odor-free turf.
Results are long-lasting because our enzyme-based formula eliminates the source of the odor rather than covering it up. Our Turf Neutralizer kills bacteria on contact, and the enzyme formula continues working for up to 21 days — so your turf stays fresh and odor-free between treatments. In areas with heavy pet use, we recommend cleaning once per month for best results.
Yes. All of our turf cleaning products are pet-safe and human-safe when used as directed. Simply keep pets and children off the treated area for 20 minutes after application to allow the product to work effectively.
No rinsing is required. Simply apply the product and allow it to work. The enzymes need time to break down the organic matter, so leaving the product in place without rinsing delivers the best results.
Yes. Our turf cleaning products are safe for all types of artificial turf and synthetic grass, including residential landscape turf, pet turf, indoor putting greens, sports turf, and playground turf. The formula is gentle on fibers while tough on odors.
Our Turf Neutralizer is designed to kill all bacteria on contact — not just reduce bacterial activity. The enzyme formula then works continuously for up to 21 days, targeting the organic matter that bacteria feed on and eliminating odor at the root cause. This dual-action approach kills existing bacteria and prevents regrowth by removing their food source.
For yards with pets, we recommend cleaning high-use areas once per month to maintain freshness and eliminate odor buildup. For turf without heavy pet use, a treatment every 2–3 months is typically sufficient to keep it clean and odor-free.
Yes. For heavy odor buildup, we recommend our 2-step treatment system: apply the Turf Urine & Odor Eliminator first, followed by the Turf Enzyme concentrate. This combination provides the deepest level of odor elimination for turf that has accumulated significant urine buildup over time.
Our turf line includes three products that work together as a complete system. The Turf Neutralizer kills all bacteria on contact. The Turf Enzyme is a concentrated enzyme treatment that works continuously for up to 21 days, breaking down organic matter and eliminating odor at the source. The Turf Urine & Odor Eliminator is a ready-to-use spray for regular maintenance and spot treatment. Used together as a 2-step system, our products deliver maximum results — this multi-step approach is what sets Peachy Products apart from every other turf cleaner on the market.